7 DAYS FREE RETURN ON MANUFACTURING DEFECTS, DAMAGE IN TRANSIT & WRONG/DIFFERENT ITEM DELIVERED

Riders Bicycles undertakes a rigorous check on every bicycle once the same has been fully fitted to ensure that there are no damages/defects to the bicycle prior to shipping the same to you.

• In case of any manufacturing defect that is noticed upon delivery of the bicycle/product, the same shall have to be raised with Riders Bicycles within Return/Warranty period via e-mail /Call and Riders Bicycles shall extend all reasonable assistance in this regard.
• In case of any damage during transit, you shall intimate us immediately upon unboxing /Delivery the bicycle/product or within 24 Hours, and provide pictorial evidence of the damage to the same. The bicycle/product shall be in an unused condition at the time of intimating us regarding such damage. Upon receipt of your complaint, Riders Bicycles shall forward the same to the transit partner and seek a resolution for the issue.
• If the bike components are not working properly, then the customer shall get the bike checked at the respective dealer’s store. Riders Bicycles shall extend all reasonable assistance in this regard. If there is any manufacturing defect in the component, then action will be taken accordingly.

Any request for the return of the bicycle/product shall be at the sole discretion of Riders Bicycles. In case of a return being approved by Riders Bicycles, all items must be returned in their original condition along with the following

• Original invoice from Riders Bicycles
• User manual and other documents
• Accessories provided at the time of sale of the bicycle
• The original box, intact, along with the packaging as delivered.
• We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Riders Bicycles shall assess the extent of damage to the bicycle/product and shall take best efforts to ensure the same is rectified to your satisfaction, either by replacing the damages part or reimbursing cost of service to you. If such damage cannot be rectified, Riders Bicycles shall process the return of the product and replace the bicycle/product (or) refund the money paid by you.

Riders Bicycles shall have the right to reject the return pickup if the items are not returned according to the above mentioned.

Any other damages that may have occurred to the bicycle shall be your responsibility. The same shall also not apply to normal wear and tear, nor to defects, malfunctions or failures that result from the abuse, neglect, improper maintenance, alteration, modification, accident, or misuse of the bicycle/product. However, Riders Bicycles will advise you regarding rectification of the said issue.

Please contact our customer care team at customercare@riders.co.in

 

CANCELLATION & REFUND CHARGES

• Free cancellation* (Till the time bike has not been shipped)
• Cancellation post-delivery of the bike at customer place is not acceptable.
• In case the product already shipped, return shipping charges should be deducted from the refund amount mentioned as below.
• INR 999/- inclusive of GST in case of NCR, Metro & selected cities
• INR 1999/- inclusive of GST for PAN India Location except NCR, Metro & Selected cities
• REFUND: After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 2-3 working days from the receipt of your item to process your return.
• Refund is processed through respective banks thus will be credited to customer’s account as per Bank’s standard processing time. However, we will notify you by email when your return has been processed.

 

 

EXCHANGE POLICY

• Exchange is applicable according to stock availability of the product with company.
• In case desired product is not available in stock.
• Customer can choose alternate model, pay the shipping cost as mentioned above in cancellation policy + differential cost of the product.
• In case of not availability of product, money shall be refunded post deducting the shipping charges as mentioned above

List of Selected Cities: NCR, Mumbai, Bangalore, Chennai, Kolkata, Pune, Chandigarh, Ahmedabad, Hyderabad & more which shall be added soon

 

Shipping

To return your product, you should mail your product to: Gurumauli Bldg., Office No. 6, D.N, Andheri Link Rd, opp. Versova Police Station, D.N.Nagar, Andheri West, Mumbai, Maharashtra 400053

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.